We’re all about your RTO Business 

RTO Online Products

Amplify Your RTO

Current times people are more stressed than ever. Maybe it calls for a change within you or your actual RTO culture. Yet you don’t know what or how. 

Imagine yourself back in control, and running a very successful RTO business…

one that reflects your mission, vision and goals, and where your employees are productive, satisfied and engaged…

one that shows a norm of ethics, and open conversations, allowing growth to all…

If this is something you desire within your RTO then the “Amplify your RTO” online training will provide you with skills and knowledge to get your team there. 


“YOU can make this happen NOW…”

BOOST Your business, the culture within the business and bring back some normality, through looking after YOU…

Merinda Smith has put together 10 Key Steps To help YOU & Your Business.
Best Part: The training course comes to you online, allowing you to find the right time to listen, reflect and act upon the content to support you and your team…..everything you need to start straight away.  
The best part is you can do it NOW. The information is easy to follow, No fluff, no filling, 100% content without the sugar-coating! 

RTO set-up using The RTO Success method

  • Are you looking to set up an RTO?
  • Do you want a step-by-step guide of how to meet compliance? 
  • Are you looking for tools to support your compliance success? 

We have an online course that provides exactly that. It is packed full of modules on how to meet compliance. 

Learn through videos with actual examples.

Learn through contact with Merinda (5 x 1 hour sessions via zoom)

Learn through reading workbooks written by Merinda 

Learn through taking actions, and getting your systems right.

Lets face it RTO compliance is hard. It is a mine field of trying to understand the compliance, the current focus of the auditors, and how to present your training, your assessments and everything supporting your RTO so that you get your registration.   

Checklist to ensure you are completing everything that is needed for your registration. 


If you are passionate about your training and want to share with others, and know that an RTO is the answer to your success, the The RTO SUCCESS is here for you. 



  • RTO Success ONLINE COURSE + RTO Systems (Bundle
  • both available in a payment plan option 

Tools, templates, policies; all for your RTO….

Save time by having all the foundations for your RTO pre-written. Use our templates to create effective RTO compliance systems that drive consistent results and outcomes for your RTO business.

Pre-written materials containing all the required policies, procedures, forms and registers to set up the foundation of your RTO. Whilst the materials are pre-written they still need you to make them your own by placing statements about your intended RTO, your logo and name placed into them.


Download Your Policies and Procedures Manual Now!

Your receive: Quality (policies and procedures), Human Resources, Trainer And Student Manuals These manuals are the back bone of the RTO business. The Quality manual is complete with policies and procedures that meet all the Standards. The Student manual is information that needs to be advised to a student before they enrol with your RTO, and the HR and Trainer manuals support your staffing solutions for the ability to run an  RTO.

Templates Templates for developing assessments, mapping, decision making on assessments, assessment validation, developing training strategies, training specific for clients, recruiting staff, inducting staff, safety, developing training, managing your RTO and many more.   Everything meets the requirements for ASQA and you’ll discover there is actually more  then you may need, however I want you to have the systems, forms etc. available to you when your business expands.

Apply all aspects of your course marketing, customer service, student support, and more. Save time using prewritten Word Templates.

Training & Assessor Membership Plan

The #1 fear of any learner is looking foolish in front of others…

…and most trainers UNCONSCIOUSLY trigger this fear every day.

We are supporting our trainers and assessors who wish to work in, or who do work in Australian Registered Training Organisations.

By collecting the wisdom and expertise from people around the world, we at RTO Mentor have set out to identify the elite, and have them share their journey, so more can benefit. By collaborating and learning with us all, you are growing, as well as accumulating professional development for your RTO.

Monthly membership, and access to everything. 

  • Online learning vault
  • Monthly Peer sharing and coaching
  • Blogs
  • Special discounts for purchases
  • RTO compliance tips 
  • Support tools for trainers & assessors 
  • Mindfulness

Do you know why most trainers leave the profession?

Because they feel drained and don’t enjoy THEMSELVES.

We want trainers to “fall in love” with the training and to experience fewer discipline problems in their rooms.


RTO Third Party Support Pack

Tools to ensure any Third Party arrangement is compliant….

The RTO Third Party Policy document ensures that the RTO has in place all contractual requirements. The pack enables RTOs to have a systematic approach to developing third-party relationships. 

It is an explicit requirement of the Standards for RTOs 2015 that you notify ASQA within 30 days of entering a written agreement with another organisation for the delivery of services—including training, assessment, related educational and support services and/or any activities related to the recruitment of prospective learners—on your RTO’s behalf.

The RTO Third Party Pack has been designed to assit RTOs in identifying all contractual requirements to enable you to implement correct and mutually rewarding third party arrangements.

If you are considering setting up an RTO….

This FREE checklist provides some valuable information.

We have something special for you, some tips, and some videos. All available to you to help you with your research into setting up an RTO.

You need to be prepared to start your RTO with the right consultant. Here you will learn more about Merinda and a couple of the ways she can support you.

Click here to find out more.  


RTO Consultant RTO Mentor

Book a consultation with Merinda

You have 1 hour discuss your RTO and find solutions with Merinda’s guidance. Learn from her wealth of experience having worked with hundreds of RTOs across Australia. 

Does your RTO have an outstanding Human Resource management process?

The key to retaining good staff is to make sure that you encourage their professional development and training. Looking after your staff has so many more benefits than ticking off the RTO Standards.  When your employees can see ways to improve themselves, or improve their position, or salary whilst in employment with you, they are likely to have high job satisfaction. This benefits you and your RTO through increased productivity and concern about quality. Your whole Human Resource management process is important within your RTO, as in any business, it brings unimaginable benefits. People are essential to the success of any business, and especially so in an RTO, where you need trainers and assessors. Getting the right people are key to your success, and the reason students rave about you. So often this part of the RTO gets neglected. The performance of employees can be a liability or asset to a company. They can really big the difference between getting new students, and filling courses, or not. I recall an RTO I was called in to help when they had a complaint emailed to them about one of their trainers. Now this RTO actually had known this trainer was saying inappropriate things for about 12 months before an actual complaint was made. What made this complaint so bad was it was from a client who never wanted to deal with them again. The client made up 80% of their business. We worked together on solutions, and rectifications, and thankfully we were able to bring back the business, even if they said they would never have this particular person back on their site. Bad huh?   Yes.   What I found even worse, was that they actually knew about the behaviour 12 months before, and had not done anything about it. That mistake could have cost them 80% of their business. Having an RTO is just not about meeting compliance, it is about running a business that truly looks out for all the stakeholders. Reviewing your Human Resource processes is just as important as reviewing your validation schedule, your customer service and your enrolment data. Although Staff Training is just a small part of the Human Resource process, it is really interesting to take a close look at it. This includes looking at the following key areas: Recruitment and selection Performance management Learning & professional development Succession planning Compensation and benefits Human Resources Information Systems The above are all basic areas, yet sadly I see they are being neglected within RTOs, as they actually are not specified within the RTO Standards. By recruiting well, and then on-boarding the team member allows them to understand your business, and most importantly allows them to perform at their best. This is a win for you. Once the employees are on board, and they’ve been given all the necessary help to know the job, the next step is having an effective performance management process. This is not just a once a year catch up. It is about understanding the employees, talking to them often, and getting feedback from them, and from others who work with them. Employees who are empowered to their full potential, improve the efficiency, sustainability, and profit margin of any business. By making this a continuous process you are able to see employees who consistently underperform. Sometimes they may not be a good fit for their role, or the RTO culture. When you’ve tried strategies to work with them with no success, then maybe these employees need to be let go. Training can improve business performance, profit and staff morale.  Advantages to your business include: You choose what new skills your workforce acquires. You can target skills to meet the needs of your business for now and in the future You may be able to get government funding to help meet training costs Training your staff can result in better customer service, better work safety practices and productivity improvements You have longevity of staff showing you value them enough to invest in them.   Training has many benefits for your staff  They acquire new skills, increasing their contribution to the business and building their self-esteem The training they do can take them into other positions within the organisation – positions with better prospects and/or better pay They’re motivated and come with fresh ideas When they’re being trained on your time, they see that you value them enough to invest in them.  You become a valued employer. A good company is seen as one that retrains rather than churns. Succession planning helps you and your students so that you are ready with contingencies in case of key employees leaving the business. If, for example, a crucial trainer quits his/her job, having someone who can step up will guarantee continuity and can save the RTO significant money.   Retaining and motivating staff is key for your RTO. One of the areas that needs to be addressed is ensuring equity and fairness of pay within the RTO and considering external factors. Obviously this must be balanced with the RTO budget and profit margins. Pay increases need to be monitored on occasions conduct a pay audit. Keeping track of your employees in a digital format supports the business. For me it’s a no brainer as I’ve been working with HR system for over 30 years (yes, OK that is for some time!). I can’t work without them. So I’m just saying they add value, and save you time. Think of these basics as building blocks that all contribute to each other. Collectively, these HR fundamentals enable your RTO workforce to perform at its very best. Enabling you to increase your targets and bottom line results.

Read More »

3 tips to help you increase your RTO

Your RTO Success depends on you constantly looking at your business. Working on your business, managing the numbers and reviewing the metrics.    Your RTO Success relies on you looking at the following:  Maintain your Focus for the Long Term.  Focusing on the students is a positive and much can be achieved by listening to what they want. This information will provide you with a long term strategy – what courses they want, how they want them, and when. Yes we sure do need to buckle up and get ready for the ride, seize the moment and transform it into an opportunity — an opportunity to sharpen the focus of your RTOs vision and long-term goals. You might be pleasantly surprised what the students have to say. Maintaining Your Focus on Service Quality. Service quality continues with the student focus. Establish systems that provide service, and continue to provide what the client wants. Maybe it is time to change them up and amend those training and assessment strategies and internal processes to deliver the greatest value to your customers and clients. My best advice is to listen to your clients and they will tell you how you can improve. Consider ways to support them and their learning.  Keeping up with Innovation. One of the key aspects of the current environment is the innovation that is out there to support the students and the trainers. It seems there is an app or online tool for everything, and so many that can be used to provide a better student experience. Whether they are used to create and share lessons on your tablet, flipping classrooms, creating your own animated videos or allowing students to imagine, write, illustrate and share their own stories. Then of course there are the many social media platforms where students/ trainers can bring together content and share in various ways. Perhaps now is the time to start researching those apps, and maybe implementing one or two into your training delivery model. The RTOs who can harness the power of digital data, and keep compliance will be the big winners. Don’t be afraid to make mistakes (remember your continuous improvement). Be bold, think big and learn along the way.   Let’s Talk about your business How is the energy you are putting into your business? Is it running a bit low?   Are you feel like the right clients wont come to you? Or your revenue isn’t growing, or worse, it’s staying the same, month after month? You can’t seem to build the right team, or structure… and basically so much about it it is frustrating?   Interested to find out how we can help you? MORE by clicking the button… Click here

Read More »
RTO Consultant RTO Mentor

Should I start an RTO business from scratch, or buy an existing one?

There are so many considerations, however I would like to provide you with a guide that may make the decision easier. The best way to do this is to consider all of the possible advantages and disadvantages of buying an RTO before making a decision.

Read More »
RTO Consultant RTO Mentor

Good Practice in RTO Assessment

It is not mandatory that you map to the unit of competence. It is however mandatory that you demonstrate how you will meet the unit of competence. Therefore most RTOs undertake mapping.

Read More »
RTO Consultant RTO Mentor

11 tips to make your training stick

It is always a good idea to go out and do your own research and come to your own well evidenced conclusion! Ultimately, mapping should be just one way you are ensuring that your training and assessment are meeting the required standards and ensuring high quality outcomes for your RTO and more importantly, your students! Quality training and assessment leads to quality outcomes.

Read More »