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RTO complaints in your RTO are not the worst thing that can happen. Sometimes you could consider them as negative and unwelcome, and they certainly can create stress a bad feeling. Consider you complaints as an opportunity to put things right and learn for the future too. It is the way you look at them that counts.
Assessment systems are incremental in your RTO. There should be method in your madness when developing them. Meaning you should consider the student, the length of the course and any other factors that need to be considered for your learners. When collecting assessment evidence is isn’t just to show the end result.
Your TAS document that you present says nothing in particular and was put together just to meet and audit many moons ago. The big thing is, it is NOT compliant now. It hasn’t been updated and this means during your next audit it wont pass. You need to make changes to it right now.
This post looks at your assessment systems, tools and evidnce to be collected. All important aspects of your RTO compliance. It has been updated in April 2021, and is current to the auditng needs.
Setting up an RTO starts with planning. The foundation of a successful RTO service is really understanding the demographics that the service appeals to. Who are the people you will attract into your RTO? Where do they live, who do they interact with; are they old, young, men, women; do they enjoy certain activities?